These Terms & Conditions govern your use of the a111 platform — including the website, mobile interface, casino products, sportsbook, and all related services. Please read them carefully before registering or placing any wagers on a111.
Six critical points every a111 member should understand before using the platform
You must be at least 21 years of age to register and use a111. Age verification through valid government-issued identity documents is mandatory. Any account found to belong to a person under 21 will be suspended and all funds returned after compliance review.
Each individual may hold only one registered account on a111. Duplicate accounts, shared accounts, and accounts operated on behalf of another person are strictly prohibited. Violation of this rule will result in permanent account suspension and forfeiture of bonus funds.
All bonuses and promotional offers on a111 are subject to wagering requirements, minimum odds conditions, game contribution percentages, and time limits as specified in the individual offer terms. Bonus abuse, including the use of multiple accounts to claim the same offer, is prohibited.
All financial transactions on a111 must be conducted through payment methods registered in the account holder's own name. Third-party payments are not accepted. Withdrawal requests are processed subject to KYC verification and may be subject to processing times as described in Section 7 of these Terms.
Fraudulent activity, use of automated betting systems, collusion, exploitation of software errors, money laundering, and any conduct that undermines the integrity of the a111 platform are strictly prohibited and may result in criminal referral in addition to account termination.
a111 reserves the right to amend these Terms & Conditions at any time. Material changes will be communicated via email or on-platform notification. Continued use of a111 following notification of changes constitutes acceptance of the revised Terms.
Important Notice: These Terms & Conditions constitute a legally binding agreement between you and a111. By accessing, registering, or using any part of the a111 platform, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree, you must immediately cease using a111.
In these Terms & Conditions, the following definitions apply unless the context requires otherwise:
These Terms & Conditions, together with the a111 Privacy Policy, Responsible Gaming Policy, and any specific bonus or promotional terms published on the Platform, form the entire agreement between you and a111 with respect to your use of the Platform.
By completing the registration process on a111, you explicitly confirm that:
These Terms are effective from the date of your registration and remain in force until your Account is closed, either by you or by a111 in accordance with Section 13.
You must be at least 21 years of age to register on and use a111. This is a strict and non-negotiable requirement. a111 conducts mandatory age verification as part of the KYC process. Any Account where age verification cannot be completed, or where the Member is found to be under 21, will be permanently suspended and any funds held in the Account will be returned to the verified payment method after a compliance review period of up to 30 business days.
Each individual person may maintain only one registered Account on a111. Opening multiple accounts — whether under the same identity, different identities, or using different devices — is strictly prohibited. a111 employs technical and manual detection methods to identify duplicate accounts. All duplicate Accounts will be suspended, bonus funds forfeited, and any withdrawals already requested may be reversed pending investigation.
During registration, you are required to provide accurate and current personal information including your full legal name, date of birth, residential address, contact email address, and preferred payment method details. You agree to keep this information up to date at all times. a111 reserves the right to request supporting documentation to verify any information provided.
a111 is operated and marketed primarily for players based in Pakistan. It is your sole responsibility to ensure that accessing and using online gambling services is lawful in your jurisdiction. a111 does not accept registrations from jurisdictions where online gambling is explicitly prohibited by applicable law. Residents of such jurisdictions who circumvent geographic restrictions do so at their own risk and a111 accepts no liability in such circumstances.
You are solely responsible for maintaining the confidentiality of your a111 account credentials, including your username, password, and any two-factor authentication codes. You must not share your login details with any other person. Any activity conducted through your Account — whether authorised by you or not — is your responsibility until you notify a111 of any unauthorised access.
If you suspect that your Account has been accessed without authorisation, or that your login credentials have been compromised, you must contact the a111 support team immediately at [email protected]. a111 will take reasonable steps to secure your Account upon receiving such a notification, but accepts no liability for losses incurred prior to notification.
a111 is required under its international gaming licence to conduct Know Your Customer verification for all Members. You may be required to submit one or more of the following documents at any time: a valid national identity card (CNIC), passport, driving licence, proof of residential address (utility bill, bank statement), or proof of payment method ownership. Failure to complete KYC verification within the timeframe requested may result in account suspension and withdrawal delays.
a111 is committed to promoting responsible gambling across its entire platform. We provide a range of tools to help Members manage their gambling activity, including deposit limits, loss limits, session time reminders, cooling-off periods, and a formal self-exclusion programme. These tools are accessible from within every Member's account dashboard at no charge.
If you believe your gambling activity has become problematic, we strongly encourage you to make use of these tools or to contact the a111 support team for guidance. Full details of our responsible gaming policies, tools, and resources are available on the a111 Responsible Gaming page.
21+ Strictly Enforced: Gambling is intended for adults aged 21 and over only. Gambling can be addictive and carries financial risk. Please gamble responsibly and within your means. a111 supports self-exclusion and provides responsible gaming resources to all Members at no cost.
All bonuses, free bets, cashback offers, and promotional credits offered by a111 are subject to individual offer terms in addition to these general Terms & Conditions. Where a conflict exists between offer-specific terms and these general Terms, the offer-specific terms shall prevail for that offer only.
Bonus funds credited to a Member's Account are subject to wagering requirements before they may be converted to withdrawable real-money balance. The applicable wagering multiplier, eligible games, game contribution percentages, minimum odds, and expiry date for each bonus are stated in the individual offer terms. Failure to meet wagering requirements within the stated time period will result in the automatic expiry and forfeiture of the bonus and any winnings generated from it.
a111 actively monitors for bonus abuse, which includes but is not limited to: opening multiple accounts to claim the same offer, using automated systems to place low-risk qualifying wagers, colluding with other players to meet wagering requirements, and any other behaviour designed to exploit promotional offers in a manner inconsistent with genuine recreational play. a111 reserves the right to withhold or reverse bonus funds and associated winnings in cases of suspected bonus abuse, and to suspend or permanently close Accounts found to be engaged in such conduct.
When a Member's Account holds both real-money balance and bonus funds, wagers will be placed from real-money balance first unless the applicable bonus terms specify otherwise. Real-money balance that is not subject to any wagering requirement may be withdrawn at any time, subject to the KYC and payment processing requirements set out in Section 7.
a111 currently supports the following payment methods for deposits and withdrawals: JazzCash, EasyPaisa, HBL bank transfer, UBL bank transfer, Meezan Bank transfer, Visa, Mastercard, and USDT (TRC-20 and ERC-20). All accounts on a111 are denominated in Pakistani Rupee (PKR). Transactions conducted in other currencies will be converted to PKR at the prevailing rate at the time of processing.
The minimum deposit amount on a111 is Rs 200. Individual payment methods may have higher minimum deposit or withdrawal thresholds as displayed at the time of transaction. Maximum deposit and withdrawal limits are determined by the Member's account verification status and the applicable payment method limits.
Withdrawal requests are processed subject to completion of KYC verification. JazzCash and EasyPaisa withdrawals are typically processed within 15 to 20 minutes of approval. Bank transfer withdrawals (HBL, UBL, Meezan Bank) are typically processed within one to three business days. Visa and Mastercard withdrawals may take three to five business days depending on the issuing bank. USDT withdrawals are processed within one to two hours of approval.
All deposits to and withdrawals from a111 must be made using payment methods registered exclusively in the Account holder's own name. a111 does not accept third-party deposits under any circumstances. Withdrawals will only be processed to payment methods that have been verified as belonging to the Account holder. This policy is a direct requirement of our anti-money laundering obligations under our international gaming licence.
a111 reserves the right to place a temporary hold on withdrawal requests pending completion of security, KYC, or fraud investigation procedures. Members will be notified of any such hold and the estimated resolution timeframe. a111 is not liable for delays caused by third-party payment processors, bank processing schedules, or force majeure events.
All casino games available on a111 are supplied by certified third-party game providers whose random number generators (RNGs) are independently audited for fairness. Return-to-player (RTP) rates for each game are available within the individual game information panels. a111 does not modify game outcomes.
Sports betting markets on a111 are governed by individual sport-specific rules that are published in the sportsbook section of the Platform. In the event of a dispute regarding the outcome of a betting market, a111's decision, based on recognised official result sources, is final. Bets placed on cancelled, postponed, or abandoned events will be voided and stakes returned unless specific event rules state otherwise.
In the event of a software error, system malfunction, or connectivity failure that results in a wager being accepted at incorrect odds or on an unavailable market, a111 reserves the right to void the affected wager and return the stake to the Member's Account. a111 is not obligated to honour winnings generated from wagers placed as a result of a system error.
a111 cannot be held responsible for internet connectivity interruptions that occur on the Member's end during live game sessions or in-play betting. In the event of a disconnection during a live casino game round, the round will be completed according to the game provider's rules and the result recorded accordingly.
The following activities are strictly prohibited on a111 and constitute grounds for immediate account suspension, permanent closure, forfeiture of funds, and where applicable, referral to law enforcement authorities:
All content on the a111 Platform — including but not limited to the a111 brand name, logo, website design, game graphics, text, software, and data — is the exclusive intellectual property of a111 or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal recreational purposes only.
You may not reproduce, redistribute, publish, reverse-engineer, or create derivative works from any a111 content without prior written permission from a111. Unauthorised use of a111 intellectual property may result in civil or criminal liability.
To the fullest extent permitted by applicable law, a111 and its officers, directors, employees, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the a111 Platform, including but not limited to:
a111's total liability to any Member for any claim arising from these Terms shall not exceed the total amount deposited by that Member in the 30 days preceding the event giving rise to the claim.
a111 collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering on a111, you consent to the collection and processing of your personal data as described in the a111 Privacy Policy.
a111 will not sell your personal data to third parties. Data is shared only with licensed payment processors, KYC verification service providers, and regulatory authorities where required by law. All data is stored using industry-standard encryption and access controls.
You may close your a111 Account at any time by contacting the support team at [email protected]. Before closure, any remaining real-money balance will be returned to your verified payment method, subject to the completion of any applicable KYC requirements and the expiry of any pending withdrawal holds. Bonus funds not subject to a met wagering requirement will be forfeited upon account closure.
a111 reserves the right to suspend or permanently close any Member Account at its sole discretion, with or without prior notice, in circumstances including but not limited to: breach of these Terms, suspected fraudulent activity, failure to complete KYC verification, account inactivity exceeding 12 months, or where required by a regulatory or law enforcement authority. In cases of termination for breach, a111 may withhold some or all of the Account balance pending investigation.
These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which a111 holds its international gaming licence. Any dispute arising from or in connection with these Terms that cannot be resolved through a111's internal complaints procedure shall be referred to binding arbitration under the rules of the relevant licensing authority's dispute resolution mechanism.
a111's internal complaints procedure is as follows: (i) submit a written complaint to [email protected] with full details of the dispute; (ii) a111 will acknowledge receipt within 48 hours and provide a substantive response within 14 business days; (iii) if the Member is dissatisfied with the response, the dispute may be escalated to the applicable licensing authority's dispute resolution body.
If you have any questions about these Terms & Conditions, require clarification on any provision, or wish to exercise any right under these Terms, please contact the a111 support team:
For responsible gaming support specifically, please visit the a111 Responsible Gaming page for self-help tools, limit-setting options, and external support resources.
Our support team is available 24/7 to help you with account queries, payment issues, or anything else related to your a111 experience.