At a111, gambling is entertainment — not a way to make money or escape problems. We are fully committed to providing a safe, fair, and controlled gaming environment for all members across Pakistan. Our responsible gaming programme gives you the tools to stay in control of your play at every step.
a111 operates under an international gaming licence that mandates robust responsible gaming standards. These are not optional features — they are built into the core of how a111 works, every single day.
Every responsible gaming tool on a111 is free, always accessible, and takes effect immediately
a111 operates a zero-tolerance policy on underage gambling. Every member is required to complete our mandatory KYC identity and age verification process before any real-money wager can be placed. Members who cannot verify they are 21 or older will have their accounts permanently closed and any deposits returned. We check. Every time.
Set daily, weekly, or monthly deposit limits directly from your a111 account dashboard. Once a limit is set it comes into force immediately. Increases to existing limits require a 24-hour cooling-off period before they take effect — this is a deliberate safeguard designed to prevent impulsive decisions. Decreases take effect immediately, always.
It is easy to lose track of time during an engaging game session. a111 allows you to set customised session time alerts that pop up at your chosen interval — whether that is every 30 minutes, every hour, or any period you prefer. These reminders are a gentle nudge to take stock of how long you have been playing and whether you want to continue.
If you feel you need a short break from gambling without fully closing your account, a111's cooling-off feature lets you suspend your account for a defined period — from 24 hours up to six weeks. During a cooling-off period you cannot log in, place bets, or make deposits. The period cannot be shortened once activated, but your account returns automatically when it expires.
For members who feel their gambling has become a problem, a111 offers a formal self-exclusion programme. You can self-exclude for periods of six months, one year, two years, five years, or permanently. Self-exclusion takes effect within 24 hours of your request, during which time a111 will also suppress all marketing communications to you. We take this obligation extremely seriously.
Our support team is available around the clock for members in Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and across Pakistan. If you are concerned about your own gambling or that of someone close to you, please reach out. Conversations with our responsible gaming team are confidential. Contact us at [email protected] any time.
Self-exclusion is one of the most effective tools available to anyone who feels their gambling is no longer recreational. At a111, activating self-exclusion is straightforward, immediate, and completely free. There is no judgment and no complicated process — we want it to be as easy as possible for you to take control when you need to.
Once you submit a self-exclusion request, a111 will:
Important: Self-exclusion is a serious commitment. Once activated, the exclusion period cannot be shortened under any circumstances. a111 will not reinstate accounts before the exclusion period ends, regardless of the reason given. Please think carefully before selecting a permanent exclusion if you are unsure — you may prefer to start with a shorter defined period.
To activate self-exclusion, log in to your a111 account, navigate to Account Settings, and select the Responsible Gaming section. Alternatively, email [email protected] with the subject line "Self-Exclusion Request" and our team will process it within 24 hours.
Choose the period that best suits your situation. You can always extend an exclusion, but you cannot shorten it once it is active.
| Exclusion Period | Duration | Can Be Shortened? |
|---|---|---|
| Short-term | 6 months | No |
| Medium-term | 1 year | No |
| Extended | 2 years | No |
| Long-term | 5 years | No |
| Permanent | Indefinite | No — irreversible |
a111 strictly enforces a minimum age of 21 years for all members. If you believe an underage person is accessing a111, please contact us immediately at [email protected]. We act on all such reports without delay.
All tools are available in your a111 account dashboard under the Responsible Gaming section
Cap the total amount you can deposit into your a111 account per day, week, or month. Set it to any amount in PKR that fits your personal budget. Reductions apply immediately; increases require a 24-hour wait.
Set a maximum net loss threshold over a defined period. Once your losses hit that threshold, a111 will prevent further wagers until the period resets. A practical safeguard against chasing losses in the heat of the moment.
Control the maximum amount you can stake on a single bet or within a given period. Works across all a111 products including cricket betting, casino games, slots, and fishing games simultaneously.
Define a maximum session duration. When your session reaches the limit you set, a111 will automatically log you out. You will need to actively log back in to continue, which creates a natural moment of reflection.
Receive on-screen notifications at your chosen interval showing how long you have been playing and your net session result. These reality check pop-ups appear across all games and betting sections on a111.
Opt out of all promotional communications from a111 at any time through your account settings. Once opted out, you will not receive bonus offers, PSL promotions, or any other marketing messages — permanently until you choose to re-enable.
Problem gambling can develop gradually and is not always easy to recognise from the inside. The following questions are adapted from widely used responsible gaming self-assessment tools. If you answer "yes" to several of these, we strongly encourage you to use a111's self-exclusion or cooling-off tools, or to seek support from a professional counselling service. There is no shame in asking for help.
These questions are for your private reflection only. a111 does not record your responses to this checklist.
If any of those questions resonated with you, please do not ignore it. Problem gambling is a recognised condition, and effective help is available. a111 actively encourages members to seek support — our responsible gaming commitment goes beyond the tools on our platform.
Talk to a111 First: Our support team is available 24/7 at [email protected]. Conversations about responsible gaming are treated with complete confidentiality. We can help you activate any of our self-help tools immediately.
International Support Resources: Our international gaming licence requires us to direct members experiencing problem gambling to independent counselling and support organisations. Gambling therapy programmes operate internationally and provide free, confidential support to individuals and their families.
Family & Friends: If you are worried about a family member or someone in your household — whether in Karachi, Lahore, Islamabad, or anywhere else in Pakistan — a111's support team can advise on steps to restrict account access and provide guidance on seeking professional help on their behalf.
A quick reference guide to every limit type available on the a111 platform
| Limit Type | Available Periods | Takes Effect | Reversal / Increase Wait |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately | 24 hours for any increase |
| Loss Limit | Daily / Weekly / Monthly | Immediately | 24 hours for any increase |
| Wager / Stake Limit | Per bet / Daily | Immediately | 24 hours for any increase |
| Session Time Limit | Custom (minutes / hours) | Next session | Instant removal allowed |
| Reality Check Reminder | Custom interval | Immediately | Instant adjustment allowed |
| Cooling-Off Period | 24 hrs – 6 weeks | Immediately | Cannot be shortened once active |
| Self-Exclusion | 6 months – Permanent | Within 24 hours | Cannot be shortened under any circumstances |
Gambling should always be fun. Set your limits before you start playing and keep it that way. Your safety tools are ready and waiting in your a111 account dashboard — use them.