This Privacy Policy explains how a111 collects, processes, stores, and protects the personal data of members and visitors across Pakistan. We are committed to handling your information with full transparency and in compliance with applicable data protection standards under our international gaming licence.
Every data decision at a111 is guided by these core commitments to our members
a111 will always tell you exactly what personal data we collect, why we collect it, who we share it with, and how long we retain it. There are no hidden data pipelines or undisclosed sharing arrangements on the a111 platform. What you read in this Privacy Policy is the complete picture.
Personal data collected by a111 is used exclusively for the purposes stated at the time of collection. We do not repurpose your data for unrelated activities. Your deposit history, betting records, and identity documents are used only for account operation, regulatory compliance, and responsible gaming obligations.
All personal data held by a111 is encrypted at rest using industry-standard AES-256 encryption. Data in transit is protected by TLS 1.3. Access to member data within the a111 organisation is strictly role-based and logged. Our security infrastructure is reviewed and tested regularly.
As an a111 member, you have the right to access, correct, export, and in certain circumstances request deletion of your personal data. You also have the right to withdraw consent for marketing communications at any time. These rights can be exercised by contacting us at the details provided in Section 13.
a111 does not sell, rent, or trade your personal data to advertisers, data brokers, or any other commercial third parties. The only third parties who receive your data are licensed processors who directly support the operation of the a111 platform — payment providers, KYC partners, and licensed game suppliers — and only to the extent necessary.
a111 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by our regulatory and licensing obligations. Inactive account data is reviewed on a rolling basis and purged in accordance with our data retention schedule described in Section 9 of this Policy.
Notice: This Privacy Policy applies to all personal data processed by a111 in connection with your use of the a111 website, mobile platform, casino products, sportsbook, and all associated services. By registering on a111 you confirm that you have read and understood this Policy. Please read it carefully before providing any personal information.
This Privacy Policy sets out the basis on which a111 ("we," "us," "our") collects and processes personal data about individuals who visit, register on, or otherwise interact with the a111 platform at a111.bar. It is intended to be read alongside the a111 Terms & Conditions, which govern the contractual relationship between a111 and its members.
We are committed to protecting the privacy and security of your personal information. This Policy describes your privacy rights and how applicable data protection law protects you. If you have any questions about how a111 handles your data, you are encouraged to contact us at any time using the details in Section 13.
This Policy applies to all current and former members of a111, as well as to visitors who browse the a111 website without registering. Where you provide us with personal data about a third party — for example, a referral — you confirm that you have their permission to do so and that they are aware of this Policy.
For the purposes of applicable data protection legislation, a111 is the data controller in respect of the personal data described in this Policy. As data controller, a111 determines the purposes and means of processing personal data collected through the platform.
a111 operates under an international gaming licence that imposes specific obligations regarding the collection, retention, and protection of member data. Compliance with those obligations forms part of the legal basis on which a111 processes certain categories of personal data, as described in Section 5.
Our designated Data Protection contact can be reached at: [email protected]. Please include "Data Protection" in the subject line of your communication for faster routing to the appropriate team.
a111 collects the following categories of personal data in the course of operating the platform and fulfilling its regulatory obligations:
Full legal name, date of birth, gender, nationality, and government-issued identity document details (CNIC number, passport number, or driving licence number). This data is collected as part of the mandatory KYC verification process required under our international gaming licence.
Residential address (including city — for example, Karachi, Lahore, Islamabad, Faisalabad, or Rawalpindi), email address, and mobile phone number. This data is used for account communications, security notifications, and where you have consented, marketing messages.
Payment method details sufficient to process deposits and withdrawals, including JazzCash account references, EasyPaisa mobile wallet numbers, bank account details (HBL, UBL, Meezan Bank), card numbers (last four digits only — full card numbers are never stored by a111), and crypto wallet addresses. Full payment credentials are processed exclusively by our PCI-DSS compliant payment processor partners and are never stored on a111 servers.
Details of all deposits, withdrawals, wagers, game sessions, bonus activations, and promotional interactions associated with your a111 account. This data is retained for regulatory, audit, and responsible gaming monitoring purposes.
IP address, browser type and version, operating system, device identifiers, time zone, referring URLs, pages visited, session duration, and clickstream data collected automatically when you access the a111 platform. This data is used for security monitoring, fraud detection, and platform optimisation.
Records of all communications between you and the a111 support team, including live chat transcripts, email correspondence, and any complaints or feedback submitted through the platform. These records are retained to maintain service quality and to resolve disputes.
Records of any responsible gaming tool activations on your account, including deposit limit settings, session time reminders, cooling-off periods, and self-exclusion requests. This data is processed to fulfil our responsible gaming obligations under our gaming licence and is treated with the highest level of confidentiality.
a111 collects personal data through the following means:
a111 processes your personal data only where a valid legal basis exists to do so. The following table sets out the primary legal bases on which a111 relies for its data processing activities:
| Processing Activity | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract with you |
| KYC identity and age verification | Legal obligation under gaming licence |
| Processing deposits and withdrawals | Performance of a contract with you |
| Anti-money laundering checks | Legal obligation |
| Fraud detection and security monitoring | Legitimate interests of a111 |
| Responsible gaming monitoring and interventions | Legal obligation under gaming licence |
| Sending account and transactional communications | Performance of a contract with you |
| Sending marketing communications | Your consent (withdrawable at any time) |
| Platform analytics and service improvement | Legitimate interests of a111 |
| Compliance with regulatory requests | Legal obligation |
Where a111 relies on legitimate interests as a legal basis, we have conducted a balancing assessment and are satisfied that our interests are not overridden by your data protection rights. You may request a copy of any such assessment by contacting us at [email protected].
a111 uses the personal data it collects for the following purposes:
To create and maintain your a111 account, verify your identity and age, process your deposits and withdrawals, resolve disputes, and provide customer support. This is the primary purpose for which your data is collected and without which the a111 service cannot be provided to you.
To meet our obligations under the terms of our international gaming licence, including mandatory KYC verification, anti-money laundering (AML) screening, sanctions list checks, responsible gaming monitoring, and reporting to licensing authorities where required. These obligations are non-negotiable and a111 cannot waive them regardless of any individual member preference.
To detect, investigate, and prevent fraudulent transactions, unauthorised account access, bonus abuse, money laundering, and other prohibited activities. This includes automated monitoring of account activity patterns and the use of third-party fraud detection services.
To monitor member gambling activity for indicators of problem gambling, to enforce self-imposed limits and exclusions, to reach out proactively where our responsible gaming tools detect patterns of concern, and to maintain the integrity of self-exclusion registrations. See the a111 Responsible Gaming page for full details.
Where you have given your explicit consent during registration or subsequently through your account settings, a111 may send you promotional emails, SMS messages, and in-platform notifications about bonuses, new games, cricket betting promotions, PSL special offers, and other a111 news. You may withdraw this consent at any time by updating your communication preferences in your account dashboard or by emailing [email protected].
To analyse usage patterns, identify technical issues, test new features, and improve the overall quality and performance of the a111 platform for all members. Data used for this purpose is aggregated and anonymised wherever possible.
a111 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the following limited circumstances and only to the extent strictly necessary:
All third-party data processors engaged by a111 are required to process personal data only on a111's documented instructions, to maintain appropriate technical and organisational security measures, and to delete or return data upon termination of their engagement with a111.
As an internationally licensed online casino platform serving members across Pakistan, a111 may transfer personal data to servers and processors located outside Pakistan. Where such transfers occur, a111 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under our licensing jurisdiction's data protection framework.
Safeguards used by a111 for international data transfers include: standard contractual clauses incorporated into contracts with third-party processors, binding corporate rules where applicable, and transfers only to jurisdictions recognised as providing an adequate level of data protection.
You may request further information about the specific safeguards applied to any international transfer of your personal data by contacting [email protected].
a111 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to the following minimum retention periods required under our regulatory obligations:
| Data Category | Retention Period | Basis |
|---|---|---|
| Identity and KYC documents | 5 years after account closure | Gaming licence obligation |
| Transaction and financial records | 5 years after account closure | AML regulatory requirement |
| Wagering and game session history | 3 years after account closure | Dispute resolution and audit |
| Support communications | 3 years after last interaction | Legitimate interests |
| Responsible gaming records | 5 years after account closure | Gaming licence obligation |
| Marketing consent records | Until consent withdrawn + 1 year | Consent management compliance |
| Technical and log data | 12 months from collection | Security and fraud monitoring |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where data is anonymised rather than deleted, it may be retained indefinitely for statistical and analytical purposes without restriction.
a111 uses cookies and similar tracking technologies to operate, secure, and improve the platform. A cookie is a small text file placed on your device when you visit a website. a111 uses the following categories of cookies:
You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to log in and use the a111 platform. Analytics and functional cookies can be disabled without impact to core platform functionality.
a111 does not use third-party advertising cookies or behavioural tracking cookies that follow you across other websites. Our cookie use is limited to the functional, security, and analytics purposes described above.
Subject to applicable data protection law and our regulatory obligations, you have the following rights in respect of your personal data held by a111:
To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request." We may need to verify your identity before processing your request. We will respond within 30 days of receiving a valid, verified request.
a111 has implemented a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Despite these measures, no internet-based system can guarantee absolute security. You are responsible for maintaining the confidentiality of your own a111 account credentials and for notifying us immediately if you suspect any unauthorised access to your account.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way a111 handles your personal data, please contact our Data Protection team:
If you are not satisfied with our response to a data protection complaint, you have the right to escalate your complaint to the relevant supervisory authority under our gaming licence jurisdiction. Details of the applicable supervisory authority are available on request.
a111 reserves the right to update or amend this Privacy Policy at any time. Any material changes — meaning changes that affect the way we use your personal data or that reduce your rights — will be communicated to you via email to your registered address and via an on-platform notification at least 14 days before the change takes effect.
Non-material changes, such as corrections of typographical errors or clarifications that do not alter the substance of the Policy, will be made without advance notice but will be reflected in the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically to stay informed about how a111 protects your data.
Your continued use of the a111 platform following notification of a material change constitutes acceptance of the revised Privacy Policy. If you do not agree with a material change, you have the right to close your account in accordance with the process described in the a111 Terms & Conditions.
Play with confidence knowing your personal information is protected by industry-standard encryption and strict data governance. Join thousands of members across Pakistan who trust a111 every day.